Last updated: March 26, 2025
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Mobile Bike Medic (operated by Matlacha Group LLC) uses Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
Definitions
For the purposes of this Privacy Policy:
- Company refers to Matlacha Group LLC, doing business as Mobile Bike Medic.
- Website refers to Mobile Bike Medic, accessible from https://mobilebikemedic.com/
- You means the individual accessing or using the Service.
- Personal Data means any information that relates to an identified or identifiable individual.
- Usage Data refers to data collected automatically from use of the Service.
- Cookies are small files placed on Your device.
- Service refers to the Website.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data may include:
- First and last name
- Email address
- Phone number
- Service address (if provided)
Usage Data may include:
- IP address
- Browser type and version
- Pages visited and time spent
- Device identifiers
Tracking Technologies and Cookies
We use cookies, tracking pixels, and similar technologies to:
- Improve website performance
- Understand user behavior
- Enhance user experience
You may disable cookies in your browser settings at any time.
Use of Your Personal Data
We may use your data to:
- Provide and maintain our services
- Schedule and manage appointments
- Send service updates and reminders
- Send occasional promotions (if opted in)
- Improve our services and marketing
SMS Communications & Consent
Mobile Bike Medic may send you SMS (text) messages for appointment confirmations, service updates, and occasional promotional offers.
By providing your phone number and opting in through our website, QR codes, or in-person interactions, you expressly consent to receive SMS messages from us.
Message frequency varies depending on your interaction with our services.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].
How We Collect SMS Consent
We collect SMS opt-in consent through the following methods:
- Website forms with an unchecked consent checkbox
- QR code landing pages
- In-person service interactions with verbal consent
All opt-ins require clear user action and consent before any messages are sent.
Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Mobile opt-in data and consent will not be shared with third parties under any circumstances, except as required by law.
Retention of Your Personal Data
We retain personal data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Data Security
We take reasonable steps to protect your personal data.
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of SMS communications at any time by replying STOP
To exercise your rights, contact us at [email protected].
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.
Links to Other Websites
We are not responsible for the privacy practices of third-party websites linked from our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Email: [email protected]